Coronavirus (COVID-19) Updates

Updated 3/27/2020

As more information comes to light regarding the Coronavirus, we are focusing on the health, safety, and well-being of our members, employees, and community. Below you'll find information about temporary closings, along with all the ways we are here to help. We will continue to monitor the situation daily and provide updates as needed. If you have any questions or concerns, please call us at (561) 775-2525 or email us.      

 

Temporary Lobby Closings

Effective Thursday, March 19, 2020 we are closing our lobbies at the PGA, Jupiter, and Royal Palm Branches.

Effective Monday, March 23, 2020 we are closing our lobby at the Pratt & Whitney Branch.  

 

We will continue our normal drive thru hours for cash services. Our Call Center will be open normal hours. Online and mobile services will be available as usual. 

 

To assist our members during this time, we will be waiving our fees for use of non-Velocity Community CU ATMs until further notice. Doing so may incur fees charged by the other institution's ATM. We recommend using Publix to avoid all fees.

 

Rest assured that Velocity Community Credit Union has a plan in place to allow for a rapid recovery in the event of disaster. In the meantime, all electronic services are available for your convenience.

Postponed Events

Relief Options

As a financial co-operative, we understand more than most exactly what it means to help each other. So in times like this, we lend more than a hand. Below you will find several Pandemic Relief Options. 

VISA Skip A Payment

For qualifying members, an automatic skip a payment will be added to your April VISA Credit Card Statement. The payment will be "no minimum amount due" giving you the option of whether or not you want to make a payment. For any questions, please reach out to our Card Services Department.   

Consumer Loan Payment Waiver

If you are struggling to make Velocity Community CU loan payments, please let us know. We are making one-time waivers on payments in order to help our members during these extraordinary times. The Consumer Loan Payment Waiver allows you to skip one-month worth of payments on most consumer loans much like Skip-A-Pay, but with no fees

If you wish to waive payments for one month, complete the coupon and email it to consumerloanservicing@velocitycommunity.org or turn it in to your nearest branch. Then, you can focus on what is important during this challenging time.

 

Print Coupon

Mortgage Deferment

If you are a homeowner with a mortgage through Velocity Community CU and have been financially impacted by COVID-19, we are here to help! In an effort to support you during this challenging time, we are offering mortgage loan deferrals for those who qualify. Please note, there are no costs or fees associated with the deferment. 

Email mortgageservicing@velocitycommunity.org for more details.  

Pandemic Relief Loan - Available April 1st

Are you dealing with financial hardships, such as income disruption or unexpected expenses related to COVID-19? Our Pandemic Relief Loan is here to help you through this challenging time. 

We are offering up to $7,500 at a fixed rate of 5.99% APR* for up to 36 months. Plus, there are no payments for the first 60 days so you have more time to get back on your feet. Applications will be accepted starting April 1st.  

 

*APR = Annual Percentage Rate. Example payment: $7,500 for 36 months at 5.99% APR will have a monthly payment of $228.98. 

 

We will continue to monitor the situation and keep you updated as to when we will re-open our lobbies.

Thank you for your continue membership as we all work through this challenging time.