{"id":16,"date":"2021-03-11T10:31:53","date_gmt":"2021-03-11T10:31:53","guid":{"rendered":"https:\/\/www.velocitycommunity.org\/wph\/workarea\/checking-savings\/zelle"},"modified":"2025-08-20T16:18:12","modified_gmt":"2025-08-20T16:18:12","slug":"zelle","status":"publish","type":"page","link":"https:\/\/www.velocitycommunity.org\/wph\/workarea\/checking-savings\/zelle\/","title":{"rendered":"Zelle"},"content":{"rendered":"

<\/p>\n

\n
\n
\n
\n

\n\"Velocity
\n<\/div>\n<\/div>\n
\n
\n
\n

Send and Receive
\nMoney with Zelle\u00ae<\/sup><\/h1>\n

<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Zelle<\/i> is a convenient way to send money right from your mobile banking app or online banking account.<\/span><\/h3>\n

Whether it’s saving you a trip to the ATM or taking out the guesswork of divvying up the cost of the lunch tab, Zelle<\/i> is a fast, safe and easy way to send and request money with friends, family and others you trust2<\/sup>.
\nMoney is sent directly to the recipient’s account and is typically available in minutes1<\/sup>, and all you need to send money is the recipient’s email address or U.S. mobile phone number.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n

Watch Our Video<\/h3>\n


\n\"\"
\n<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n

Mobilize your money
\nwith Zelle.<\/i><\/span><\/h3>\n<\/div>\n<\/div>\n
\n
<\/svg><\/p>\n
SEND<\/h5>\n
Send money
\n
fast in just a
\n
few\u00a0steps.<\/div>\n<\/div>\n
\t\t\t\t\t<\/svg>\t<\/p>\n
REQUEST<\/h5>\n
Settle up with
\n
roommates, friends
\n
and more, regardless
\n
of where they\u00a0bank2<\/sup>.<\/div>\n<\/div>\n
\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/p>\n
SPLIT<\/h5>\n
Easily divide the
\n
cost of the dinner check,
\n
coffee and more.<\/div>\n<\/div>\n<\/div>\n<\/div>\n
\n
\n
\n
\n

Enroll in Zelle\u00ae<\/sup> Now<\/h2>\n
    \n
  1. Login to Bill Pay<\/strong><\/li>\n
  2. Select Send Money with Zelle\u00ae<\/sup><\/strong><\/li>\n
  3. Select or enter a new Contact<\/li>\n
  4. Enter Amount<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
    \n
    \n
    \n

    Frequently Asked Questions<\/h2>\n
    <\/div>\n
    \n
    What is ZELLE<\/i>?<\/h5>\n

    Zelle<\/i> is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1<\/sup>. With just an email address or U.S. mobile phone number, you can send money
    \nto people you trust, regardless of where they bank2<\/sup>.<\/p>\n<\/div>\n

    \n
    Who can I send money to with ZELLE<\/i>?<\/h5>\n

    You can send money to friends, family and others you trust2<\/sup>.<\/p>\n

    Since money is sent directly from your bank account to another person’s bank account within minutes1<\/sup>, it’s important to only send money to people you trust, and always ensure you’ve used the correct
    \nemail address or U.S. mobile number.<\/p>\n<\/div>\n

    \n
    HOW DO I USE ZELLE<\/i>?<\/h5>\n

    You can send, request, or receive money with Zelle<\/i>.<\/p>\n

      \n
    1. To get started, log into Velocity Community Credit Union’s online banking or mobile app, navigate to Move Money in Online Banking or More in Mobile Banking, and select “Send Money with Zelle\u00ae<\/sup>“.
      \nAccept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you’re ready to start sending and receiving with Zelle<\/i>.<\/li>\n
    2. To send money using Zelle<\/i>, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most
      \ncases, the money is available to your recipient in minutes1<\/sup>.<\/li>\n
    3. To request money using Zelle<\/i>, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit
      \n“Request”3<\/sup>.<\/li>\n
    4. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle<\/i>.<\/li>\n<\/ol>\n<\/div>\n
      \n
      Someone sent me money with Zelle<\/i>, how do I receive it?<\/h5>\n

      If you have already enrolled with Zelle<\/i>, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1<\/sup>.<\/p>\n

      If you have not yet enrolled with Zelle<\/i>, follow these steps:<\/p>\n

        \n
      1. Click on the link provided in the payment notification you received via email or text message.<\/li>\n
      2. Select Velocity Community Credit Union.<\/li>\n
      3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle<\/i> using
        \nthat email address or U.S. mobile number where you received the notification to ensure you receive your money.<\/li>\n<\/ol>\n<\/div>\n
        \n
        What types of payments can I make with Zelle<\/i>?<\/h5>\n

        Zelle<\/i> is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2<\/sup>.<\/p>\n

        Since money is sent directly from your bank account to another person’s bank account within minutes1<\/sup>, Zelle<\/i> should only be used to send money to friends, family and others you trust.<\/p>\n

        Neither Velocity Community Credit Union nor Zelle<\/i> offers a protection program for any authorized payments made with Zelle<\/i> \u2013 for example, if you do not receive the item you paid for or the item is not as
        \ndescribed or as you expected.<\/p>\n<\/div>\n

        \n
        How do I get started?<\/h5>\n

        It’s easy \u2014 Zelle<\/i> is already available within Velocity Community Credit Union’s mobile banking app and online banking! Check our app or sign-in online and follow a few simple steps to enroll with Zelle<\/i> today.<\/p>\n<\/div>\n

        \n
        What if I want to send money to someone whose financial institution doesn’t offer Zelle<\/i>?<\/h5>\n

        You can find a full list of participating banks and credit unions live with Zelle<\/i> here<\/a>.<\/p>\n

        If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle<\/i> by downloading the Zelle<\/i> app
        \nfor Android and iOS.<\/p>\n

        To enroll with the Zelle<\/i> app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa\u00ae<\/sup> or Mastercard\u00ae<\/sup> debit card with a U.S. based
        \naccount (does not include U.S. territories). Zelle<\/i> does not accept debit cards associated with international deposit accounts or any credit cards.<\/p>\n<\/div>\n

        \n
        How does Zelle<\/i> work?<\/h5>\n

        When you enroll with Zelle<\/i> through your online banking or mobile banking app, your name, the name of your credit union, and the email address or U.S. mobile number you enrolled is shared with Zelle<\/i> (no sensitive
        \naccount details are shared \u2013 those stay with Velocity Community Credit Union).<\/p>\n

        When someone sends money to your enrolled email address or U.S. mobile number, Zelle<\/i> looks up the email address or mobile number in its “directory” and notifies Velocity Community Credit Union of the incoming
        \npayment. Velocity Community Credit Union then directs the payment into your bank account, all while keeping your sensitive account details private.<\/p>\n<\/div>\n

        \n
        Can I use Zelle<\/i> internationally?<\/h5>\n

        In order to use Zelle<\/i>, the sender and recipient’s bank accounts must be based in the U.S.<\/p>\n<\/div>\n

        \n
        Can I cancel a payment?<\/h5>\n

        You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle<\/i>. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity
        \npage, choose the payment you want to cancel, and then select “Cancel This Payment.”<\/p>\n

        If the person you sent money to has already enrolled with Zelle<\/i>, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and
        \nalways ensure you’ve used the correct email address or U.S. mobile number when sending money.<\/p>\n

        If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call payment\u00a0services at\u00a0(561) 775-2525\u00a0or
        \ntoll-free at (800) 872-4517 so we can help you.<\/p>\n

        Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Velocity Community Credit Union but are a separate service from Zelle<\/i> and
        \ncan take 1 \u2013 3 business days to process.<\/p>\n

        You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.<\/p>\n<\/div>\n

        \n
        How long does it take to receive money with Zelle<\/i>?<\/h5>\n

        Money sent with Zelle<\/i> is typically available to an enrolled recipient within minutes1<\/sup>.<\/p>\n

        If you send money to someone who isn’t enrolled with Zelle<\/i>, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient’s account, and will be
        \navailable typically within minutes1<\/sup>.<\/p>\n

        If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle<\/i> and that you entered the correct email address or U.S. mobile phone number.<\/p>\n

        If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with
        \nthe sender to confirm they entered the correct email address or U.S. mobile phone number.<\/p>\n

        Still having trouble? Please contact payment\u00a0services at (561) 775-2525 or toll-free at (800) 872-4517.<\/p>\n<\/div>\n

        \n
        Will the person I send money to be notified?<\/h5>\n

        Yes! They will receive a notification via email or text message.<\/p>\n<\/div>\n

        \n
        Is my information secure?<\/h5>\n

        Keeping your money and information safe is a top priority for Velocity Community Credit Union. When you use Zelle<\/i> within our mobile app or online banking, your information is protected with the same technology we use
        \nto keep your bank account safe.<\/p>\n<\/div>\n

        \n
        I’m unsure about using Zelle<\/i> to pay someone I don’t know. What should I do?<\/h5>\n

        If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle<\/i> for these types of transactions.<\/p>\n

        These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Velocity Community Credit Union nor Zelle<\/i> offers a protection program for any authorized payments
        \nmade with Zelle<\/i> \u2013 for example, if you do not receive the item you paid for or the item is not as described or as you expected.<\/p>\n<\/div>\n

        \n
        What if I get an error message when I try to enroll an email address or U.S. mobile number?<\/h5>\n

        Your email address or U.S. mobile phone number may already be enrolled with Zelle<\/i> at another bank or credit union. Call our payment services\u00a0team at (561) 775-2525 or toll-free at (800) 872-4517\u00a0and ask them
        \nto move your email address or U.S. mobile phone number to Velocity Community Credit Union so you can use it for Zelle<\/i>.<\/p>\n

        Once member support moves your email address or U.S. mobile phone number, it will be connected to your Velocity Community Credit Union account so you can start sending and receiving money with Zelle<\/i> through the Velocity
        \nCommunity Credit Union mobile banking app and online banking. Please call Velocity Community Credit Union’s payment\u00a0services team at (561) 775-2525 or toll-free at (800) 872-4517\u00a0 for help.<\/p>\n<\/div>\n

        SEE MORE FAQs<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
        \n
        \n
        \n

        Don’t have our mobile\u00a0app?
        \nDownload it for\u00a0free:<\/span><\/h4>\n


        \n        <\/a>
        \n\"App<\/p>\n

        <\/div>\n

        <\/a>
        \n\"Google<\/p>\n

        <\/p>\n<\/div>\n<\/div>\n<\/div>\n

        \n
        \n
        App Store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries.<\/span> Android, Google Play, and the Google Play logo are trademarks of Google Inc. Data charges may apply.<\/span>
        \nCheck with your mobile phone carrier for details.<\/span>Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.<\/p>\n

        1<\/sup> Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle<\/i>.<\/p>\n

        2<\/sup> Must have a bank account in the U.S. to use Zelle<\/i>. Must be 18 years of age or older to use Zelle<\/em>.<\/p>\n

        3<\/sup> In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle<\/i>.<\/p>\n

        Copyright \u00a9 2020 Velocity Community Credit Union. All rights reserved.<\/p>\n

        <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

        <\/p>\n<\/div>\n<\/div>\n

        <\/p>\n","protected":false},"excerpt":{"rendered":"

        Send and Receive Money with Zelle\u00ae Zelle is a convenient way to send money right from your mobile banking app or online banking account. Whether it’s saving you a trip to the ATM or taking out the guesswork of divvying up the cost of the lunch tab, Zelle is a fast, safe and easy way […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"template_back.php","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"yoast_head":"\nZelle - Velocity Community Credit Union<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zelle - Velocity Community Credit Union\" \/>\n<meta property=\"og:description\" content=\"Send and Receive Money with Zelle\u00ae Zelle is a convenient way to send money right from your mobile banking app or online banking account. 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