{"id":53,"date":"2021-03-11T10:31:53","date_gmt":"2021-03-11T10:31:53","guid":{"rendered":"https:\/\/www.velocitycommunity.org\/wph\/workarea\/contact-us"},"modified":"2024-09-25T18:09:31","modified_gmt":"2024-09-25T18:09:31","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.velocitycommunity.org\/wph\/workarea\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<div class=\"editor\">\n<h1 class=\"page-content-header\">Contact Us<\/h1>\n<p>Velocity Community Credit Union is dedicated to providing the best service to our members. If you have any questions or issues, please contact us right away! We have a number of ways to get in touch with our helpful, friendly staff.\u00a0<\/p>\n<h2>Give us a call!<\/h2>\n<p><a href=\"tel:5617752525\">(561) 775-2525<\/a><br \/><a href=\"tel:8008724517\">(800) 872-4517<\/a><br \/>M-Th 9:00am &#8211; 5:00pm, F 9:00am &#8211; 6:00pm, &amp; Sat 9:00am &#8211; 12:00pm<\/p>\n<h2>Email us!<\/h2>\n<p><a href=\"mailto:memberservices@velocitycommunity.org\">Email a consultant<\/a> at memberservices@velocitycommunity.org for general information requests.<\/p>\n<p>Security is a serious business, and at Velocity Community Credit Union we take the protection of your financial information very seriously, and we hope that you will too. We welcome your email, but please understand that this is not a secure channel. It is for general information purposes only.<\/p>\n<p>We offer secure forms within Online Banking that will let you communicate with us by email in a secure manner. <a href=\"https:\/\/www.velocitycommunitycu.org\/dbank\/live\/app\/login\/consumer\">Login to online banking<\/a> to get started.<\/p>\n<h2>Write us!<\/h2>\n<p><strong>Our mailing address is:<\/strong><br \/>Velocity Community Credit Union<br \/>P.O. Box 30669<br \/>Palm Beach Gardens, FL 33420-0669<\/p>\n<h2>Visit us!<\/h2>\n<p>We have three branches, located in Jupiter, Palm Beach Gardens, and Royal Palm Beach.<br \/><a href=\"https:\/\/www.velocitycommunity.org\/wph\/workarea\/hours-locations\">Hours &amp; Locations<\/a><\/p>\n<h2>Additional Contact Information<\/h2>\n<p>Shared Facilities: For the most current listing of shared facilities, log on to <a href=\"https:\/\/co-opcreditunions.org\/locator\/?ref=allco-op.org&amp;sc=1\">co-opscreditunions.org<\/a> or call <a href=\"tel:800919CUSC\">(800) 919-CUSC (2872)<\/a> to find a branch near you.<\/p>\n<h2>Lost or Stolen Debit Card<\/h2>\n<p>Same-day card replacement is available at all of our in-town branches, but please let us know as soon as possible so that we will be better able to protect your accounts.<\/p>\n<ul>\n<li><a href=\"tel:5617752525\">(561) 775-2525<\/a> or <a href=\"tel:8008724517\">(800) 872-4517<\/a> during business hours. Ask for Card Services.<\/li>\n<li><a href=\"tel:8668201076\">(866) 820-1076<\/a> after hours.<\/li>\n<li><a href=\"tel:7272992449\">(727) 299-2449<\/a> Overseas.<\/li>\n<\/ul>\n<h2>Deleting Your Online and Mobile Banking Profile<\/h2>\n<p>At Velocity Community Credit Union, we appreciate the concern our members have about their privacy. Should you decide that you no longer want to use our online or mobile banking and would like to have your profile removed along with any related data, please send your request by email through our secure email function.<\/p>\n<p>Secure email can be found in <a href=\"https:\/\/www.velocitycommunitycu.org\/dbank\/live\/app\/login\/consumer\">Online Banking<\/a> on the \u201cSecure Forms\u201d tab. Secure email is not available on the Mobile App, but you can access it through Online Banking by pulling up our website in your phone\u2019s browser at <a href=\"http:\/\/www.velocitycommunity.org\">www.velocitycommunity.org<\/a>.<\/p>\n<p>For the subject line, please use \u201c<strong>Remove Online Banking Account<\/strong>.\u201d<\/p>\n<p>Once your request is complete, Velocity Community Credit Union will delete all associated data held in our online and mobile banking system. Your accounts will remain active, and your account history will remain in our core system per our IT Policy, but all Online Banking and Mobile Banking data will be deleted. We will send a confirmation email to the email address of record in our system.<\/p>\n<p>If you have any questions, please <a href=\"tel:5617752525\">give us a call<\/a> and ask to speak with the Payment Services Department. We will be happy to assist you.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contact Us Velocity Community Credit Union is dedicated to providing the best service to our members. If you have any questions or issues, please contact us right away! We have a number of ways to get in touch with our helpful, friendly staff.\u00a0 Give us a call! (561) 775-2525(800) 872-4517M-Th 9:00am &#8211; 5:00pm, F 9:00am [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"template_back.php","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-53","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact Us - Velocity Community Credit Union<\/title>\n<meta name=\"description\" content=\"If you have any questions about your accounts at Velocity Community Credit Union or how to open an account, contact us today!\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Us - 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