Contact Us

Velocity Community Credit Union is dedicated to providing the best service to our members. If you have any questions or issues, please contact us right away! We have a number of ways to get in touch with our helpful, friendly staff. 

Give us a call!

(561) 775-2525
(800) 872-4517
M-Th 9:00am – 5:00pm, F 9:00am – 6:00pm, & Sat 9:00am – 12:00pm

Email us!

Email a consultant at memberservices@velocitycommunity.org for general information requests.

Your security is our priority. Velocity Community Credit Union takes the protection of your financial information very seriously, and we hope that you do as well. We welcome your email, but please understand that this is not a secure channel. It is for general information purposes only.

We offer secure forms within Online Banking that will let you communicate with us by email in a secure manner. Login to online banking to get started.

Write us!

Our mailing address is:
Velocity Community Credit Union
P.O. Box 30669
Palm Beach Gardens, FL 33420-0669

Visit us!

We have four branches, located in Avenir, Jupiter, Palm Beach Gardens, and Royal Palm Beach.
Hours & Locations

Additional Contact Information

Shared Facilities: For the most current listing of shared facilities, log on to co-opscreditunions.org or call (800) 919-CUSC (2872) to find a branch near you.

Lost or Stolen Debit Card

Same-day card replacement is available at all of our in-town branches, but please let us know as soon as possible so that we will be better able to protect your accounts.

Contact the Supervisory Committee

Your satisfaction is important to us. If you have worked with Credit Union management and feel your concern has not been fully resolved, you may contact our Supervisory Committee for an independent review.

Please send written correspondence to:

Supervisory Committee
Velocity Community Credit Union
P.O. Box 32612
Palm Beach Gardens, FL 33420

When writing to the Committee, please include your contact information, a description of your concern, and any supporting documentation that may assist with the review process.

We value your feedback and appreciate the opportunity to serve you better.

Important: The Supervisory Committee does not handle routine account requests, account transactions, loan applications or decisions, or other day-to-day operational matters. Members seeking assistance with these matters should contact the Credit Union directly.

Deleting Your Online and Mobile Banking Profile

At Velocity Community Credit Union, we appreciate the concern our members have about their privacy. Should you decide that you no longer want to use our online or mobile banking and would like to have your profile removed along with any related data, please send your request by email through our secure email function.

Secure email can be found in Online Banking on the “Secure Forms” tab. Secure email is not available on the Mobile App, but you can access it through Online Banking by pulling up our website in your phone’s browser at www.velocitycommunity.org.

For the subject line, please use “Remove Online Banking Account.”

Once your request is complete, Velocity Community Credit Union will delete all associated data held in our online and mobile banking system. Your accounts will remain active, and your account history will remain in our core system per our IT Policy, but all Online Banking and Mobile Banking data will be deleted. We will send a confirmation email to the email address of record in our system.

If you have any questions, please give us a call and ask to speak with the Payment Services Department. We will be happy to assist you.