We Keep Your Information Secure

Security is a serious consideration

At Velocity Community Credit Union we take the protection of your financial information very seriously, and we hope that you will too. Our top priority is in maintaining a secure site where you know that your online transactions are safe and private. We have a sophisticated security architecture that keeps unauthorized users from accessing our information from the internet.

Scam Alert – Amazon Impersonators

Be aware that scammers have been posing as Amazon and offer to “refund” you for an unauthorized purchase but “accidentally transfer” more than promised. They then ask you to return the difference. The scammer is actually moving your own money from one of your bank accounts to the other to make it look like you were refunded. The money you are sending back to the scammer is your money and as soon as you send it, it becomes their money. In another version of the scam, you’re told that hackers have gotten access to your account — and the only way to supposedly protect it is to buy gift cards and share the gift card number and PIN on the back. Once that information is theirs, the money is, too. Head to the FTC website for more details.

COVID-19 Scams

We are seeing scammers use the fear surrounding COVID-19 to steal your information. Velocity Community Credit Union is doing our part to keep you secure, but you as the consumer need to take extra precautions to extend these safeguards. Remember to stay alert, don’t click on links from sources you don’t know, watch for emails claiming to be experts, and do your homework when it comes to requests for donations. For more details on different scams and tips to prevent being scammed, head to the Federal Trade Commission website.

Wawa Card Compromise – December 12, 2019

All Wawa locations and gas pumps were potentially compromised starting as early as March 4, 2019, and continuing through December 12, 2019. Some Velocity Community credit and debit cards are part of this compromise, but we are not seeing high incidents of fraud at this time. If you did use your debit or credit card at a Wawa during this time period, even if the card is issued by another financial institution, please read this article about how to obtain free credit monitoring.

Scam Alert – Phishing Scam

If you receive a phone call, text, or e-mail purporting to be from Apple Support or Microsoft Support, DO NOT provide any account information. Disconnect from the call and call the company directly but not from the number that is appearing on your call. There should never be a scenario where any support team should require you to buy a gift card to resolve any problem.

Beware of Spoofed Phone Calls

Caller ID Spoofing, or spoofing for short, is an attempt to trick people into thinking they are being contacted by a company they know, such as a bank or credit union, when they are actually being targeted for fraud. Fraudsters use software to make caller ID show the number you know rather than the one from which they are actually calling.

It has come to our attention that our toll-free number, (800) 872-4517, has been “spoofed.” WE ARE NOT MAKING THESE CALLS. DO NOT GIVE THEM ANY INFORMATION!

How You Can Protect Yourself

You will not receive calls from Velocity Community Credit Union representatives asking you to provide detailed account or online banking information over the phone. Here are some other helpful tips to help prevent fraud.

  • We will never contact you using the (800) 872-4517 number.
  • We will not ask you for confidential information over a phone call initiated by us.
  • If you receive a call claiming to be from Velocity Community and you feel that it is suspicious, hang up and call us back at one of our published phone numbers (561-775-2525 or 800-872-4517).
Here are some general tips from the FCC to avoid spoofing scams:
  • Do not answer calls from unknown numbers.
  • If you answer the phone and the caller or a recording asks you to push a number to stop getting calls, hang up. Scammers often use this trick to identify potential targets.
  • Do not respond to questions, especially those that can be answered with a simple “yes” or “no.”
  • Never give out personal identification information such as account numbers, Social Security numbers, mother’s maiden names, passwords, or other unique identifying information during an unsolicited call.
  • If you get an inquiry from someone who says they represent a company or a government agency, hang up and call the phone number on your account statement, in the phone book, or on the company’s or government agency’s website to verify the authenticity of the request. You will usually get a written statement in the mail before you get a phone call from a legitimate source, mainly if the caller is asking for a payment.
  • Talk to your phone company about call blocking tools they may have and check into apps that you can download to your mobile device to block unwanted calls. Information on available robocall blocking tools is available at fcc.gov/robocalls.
  • Set a password for your voicemail.

Help us keep your accounts secure! If you have any questions, please feel free to contact us.

Suspicious Emails

We will never use email to ask for sensitive information.

Any sensitive information we collect on our website will be done behind the Online Banking Login using SSL-protected pages.

If you receive an email claiming to be from Velocity Community Credit Union, a government agency, or other company claiming to represent us, that asks for your personal or financial information, PLEASE do not reply or click on any links that may be embedded in the email.

We ask that you forward suspicious emails immediately to: phishemail@velocitycommunity.org

Looks Too Good to be True

If it looks too good to be true, then it probably is. That is frequently the case with many scams that are being run on the internet.

The FTC has a site, OnGuardOnline, that offers tips to help you stay safe and secure online. They also have videos and games for more interactive learning.

Common Scams

This section provides some tips from the Federal Trade Commission and the Internet Crime Complaint Center (IC3) that will help prevent you from being a victim.

www.ic3.gov (file a complaint i.e. internet crime)

Check Your Credit Report Annually!

Federal law requires each of the three nationwide consumer credit reporting companies – Equifax, Experian, and TransUnion – to give you a free credit report every 12 months if you ask for it. You should ask one of the three companies every four months for your credit report.

How To Protect Yourself